/* Your Communications portal: builds on the theme's tokens (--ink, --brand, --mint, --navy, --soft, --line). */
.yc-portal-hero{background:radial-gradient(800px 300px at 90% -40%,rgba(61,90,254,.35),transparent 60%),var(--navy);color:#b9c3dd;padding:40px 0 34px}
.yc-portal-hero h1{color:#fff;margin:0;font-size:clamp(1.6rem,3vw,2.2rem);line-height:1.2;overflow-wrap:anywhere}
.yc-eyebrow{color:var(--mint);font-weight:700;text-transform:uppercase;letter-spacing:.14em;font-size:.75rem;margin:0 0 8px}
.yc-lead{margin:8px 0 0;color:#b9c3dd}
.yc-subnav{background:#fff;border-bottom:1px solid var(--line)}
.yc-subnav ul{list-style:none;margin:0;padding:0;display:flex;gap:4px;overflow-x:auto;-webkit-overflow-scrolling:touch}
.yc-subnav li{flex:0 0 auto}
.yc-subnav a{display:block;padding:14px 14px;color:var(--ink-2);text-decoration:none;font-weight:600;border-bottom:3px solid transparent;font-size:.95rem}
.yc-subnav a:hover{color:var(--brand)}
.yc-subnav a[aria-current=page]{color:var(--brand);border-bottom-color:var(--brand)}
.yc-subnav .yc-subnav-out{margin-left:auto}
.yc-subnav .yc-subnav-out a{color:var(--muted)}
.yc-portal{padding-top:28px;padding-bottom:64px}
.yc-card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:24px;margin:0 0 20px;box-shadow:0 1px 0 rgba(11,22,48,.02)}
.yc-card h2,.yc-h2{font-size:1.2rem;margin:0 0 14px}
.yc-card h3{font-size:1rem;margin:18px 0 8px}
.yc-h2{margin:8px 0 12px}
.yc-h2-inline{display:inline;font-size:1.15rem;margin:0}
.yc-grid{display:grid;gap:20px}
.yc-grid>.yc-card{margin:0}
.yc-grid{margin-bottom:20px}
.yc-grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}
.yc-grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.yc-grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}
.yc-form .yc-grid{gap:14px;margin-bottom:0}
.yc-tight{gap:10px!important}
.yc-stat{display:flex;flex-direction:column;gap:6px}
.yc-stat-label{font-size:.8rem;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:700}
.yc-stat-value{font-size:1.8rem;font-weight:800;color:var(--ink);line-height:1.1}
.yc-stat .btn{align-self:flex-start;margin-top:4px}
a.yc-stat-link{text-decoration:none;color:inherit}
a.yc-stat-link:hover{border-color:var(--brand)}
.yc-muted{color:var(--muted)}
.yc-small{font-size:.88rem}
.yc-help{font-size:.85rem;color:var(--muted);margin:6px 0 0}
.yc-field{margin:0 0 16px}
.yc-field label,.yc-label{display:block;font-weight:600;margin-bottom:6px;color:var(--ink)}
.yc-form input[type=text],.yc-form input[type=email],.yc-form input[type=password],.yc-form input[type=search],.yc-form input[type=number],.yc-form input[type=datetime-local],.yc-form input[type=date],.yc-form select,.yc-form textarea,.yc-filters input,.yc-filters select{width:100%;padding:11px 13px;border:1.5px solid var(--line);border-radius:var(--radius-sm);font:inherit;font-size:1rem;background:#fff;color:var(--ink);box-sizing:border-box}
.yc-form textarea{resize:vertical;min-height:80px}
.yc-form input:focus,.yc-form select:focus,.yc-form textarea:focus,.yc-filters input:focus,.yc-filters select:focus{outline:3px solid rgba(61,90,254,.35);outline-offset:1px;border-color:var(--brand)}
.yc-fs,.yc-readonly-fs{border:0;margin:0;padding:0;min-width:0}
.yc-readonly-fs{opacity:.8}
.yc-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:6px}
.yc-btn-block{width:100%}
.yc-inline{display:flex;gap:18px;flex-wrap:wrap;align-items:center;font-weight:500}
.yc-inline label{display:inline-flex;gap:8px;align-items:center;font-weight:500;margin:0}
.yc-checks label{display:flex;gap:8px;align-items:center;font-weight:500;margin:6px 0}
.yc-choices{display:grid;gap:10px}
.yc-choice{display:flex!important;gap:12px;align-items:flex-start;border:1.5px solid var(--line);border-radius:var(--radius-sm);padding:12px 14px;cursor:pointer;font-weight:500!important}
.yc-choice:hover{border-color:var(--brand)}
.yc-choice:has(input:checked){border-color:var(--brand);background:#f3f5ff}
.yc-choice input{margin-top:4px;accent-color:var(--brand);width:18px;height:18px}
.yc-choice small{display:block;color:var(--muted);font-weight:400}
.yc-alert{border-radius:12px;padding:14px 18px;margin:0 0 18px;border:1px solid;font-size:.97rem}
.yc-alert ul{margin:0;padding-left:18px}
.yc-alert-ok{background:#e9fbf6;border-color:#9fe9d6;color:#064e3f}
.yc-alert-err{background:#fff0f0;border-color:#f5b5b5;color:#7a1010}
.yc-alert-info{background:#eef2ff;border-color:#c9d3ff;color:#1d2a68}
.yc-viewas{background:#fff8ea;border:1px solid #f6d79b;border-left:5px solid var(--sun);border-radius:12px;padding:14px 18px;margin:0 0 20px;color:#5c3d00}
.yc-badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.78rem;font-weight:700;line-height:1.5;background:var(--soft);color:var(--ink-2);white-space:nowrap;vertical-align:middle}
.yc-badge-p1{background:#d61f3a;color:#fff}.yc-badge-p2{background:#ff7a1a;color:#fff}.yc-badge-p3{background:#ffd166;color:#4a3400}.yc-badge-p4{background:#e3e8f2;color:#1d2a48}
.yc-badge-s-new{background:#e8ecff;color:#2a3fd6}.yc-badge-s-assigned,.yc-badge-s-in_progress{background:#e0f7ff;color:#03506b}
.yc-badge-s-pending_customer,.yc-badge-s-pending_third_party{background:#fff4dc;color:#6b4500}
.yc-badge-s-resolved{background:#dcfaf2;color:#05614c}.yc-badge-s-closed{background:#eceff5;color:#4a5570}
.yc-badge-type{background:#0a1330;color:#fff}.yc-badge-internal{background:#fff4dc;color:#6b4500}
.yc-badge-warn{background:#fff4dc;color:#6b4500}.yc-badge-err{background:#ffe1e1;color:#8a0f0f}
.yc-badge-c-active{background:#dcfaf2;color:#05614c}.yc-badge-c-suspended{background:#fff4dc;color:#7a4b00}.yc-badge-c-closed{background:#eceef3;color:#3b4256}
.yc-ref{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-weight:700;color:var(--brand-dark)}
.yc-ref-lg{font-size:1.15rem;margin-right:6px}
.yc-list{list-style:none;margin:0;padding:0}
.yc-list li{padding:10px 0;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:10px;align-items:center;flex-wrap:wrap}
.yc-list li:last-child{border-bottom:0}
.yc-list-plain li{justify-content:flex-start}
.yc-address{font-style:normal;line-height:1.6;font-size:1.02rem}
.yc-addr-block{padding-bottom:12px;border-bottom:1px solid var(--line);margin-bottom:12px}
.yc-addr-block:last-of-type{border-bottom:0}
.yc-dl{display:flex;flex-wrap:wrap;gap:12px 28px;margin:12px 0 0}
.yc-dl div{min-width:0}
.yc-dl dt{font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.yc-dl dd{margin:2px 0 0;overflow-wrap:anywhere}
.yc-dl-stack{flex-direction:column;gap:12px}
.yc-dl-compact{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.2fr);gap:4px 12px;font-size:.88rem}
.yc-dl-compact div{display:contents}
.yc-dl-compact dt{font-size:.78rem;align-self:center}
.yc-toolbar{display:flex;gap:10px;flex-wrap:wrap;margin:0 0 20px}
.yc-table-wrap{overflow-x:auto}
.yc-table{width:100%;border-collapse:collapse;font-size:.95rem}
.yc-table th,.yc-table td{text-align:left;padding:11px 10px;border-bottom:1px solid var(--line);vertical-align:top}
.yc-table thead th{font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.yc-table tbody tr:hover{background:#fafbff}
.yc-filters{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-end}
.yc-filters .yc-field{margin:0;flex:1 1 150px}
.yc-filters .yc-grow{flex:3 1 280px}
.yc-filters .yc-field-btn{flex:0 0 auto}
.yc-filters label{display:block;font-weight:600;font-size:.85rem;margin-bottom:4px}
.yc-ticket-head{display:flex;flex-direction:column;gap:6px}
.yc-thread{list-style:none;margin:0 0 20px;padding:0;display:flex;flex-direction:column;gap:12px}
.yc-msg{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;max-width:92%}
.yc-msg-customer{align-self:flex-start;background:#fff}
.yc-msg-staff{align-self:flex-end;background:#f3f5ff;border-color:#d6ddff}
.yc-msg-system{align-self:center;background:var(--soft);font-size:.88rem;color:var(--muted);padding:8px 14px}
.yc-msg-internal{background:#fffaf0;border:1px dashed #e8b860}
.yc-msg-meta{font-size:.85rem;color:var(--muted);margin-bottom:6px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.yc-msg-meta strong{color:var(--ink)}
.yc-msg-body{overflow-wrap:anywhere}
.yc-layout-staff{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:24px;align-items:start}
.yc-col-side .yc-card:only-child{position:sticky;top:96px}
.yc-kt summary{cursor:pointer;list-style:none;display:flex;gap:10px;align-items:baseline}
.yc-kt summary::-webkit-details-marker{display:none}
.yc-kt summary::before{content:'\25B8';color:var(--brand);font-size:1.1rem}
.yc-kt[open] summary::before{content:'\25BE'}
.yc-kt form{margin-top:16px}
.yc-kt-table th[scope=row]{min-width:120px;font-weight:700}
.yc-kt-table th[scope=row] small{display:block;font-weight:400;color:var(--muted);font-size:.75rem;margin-top:4px}
.yc-kt-table td{min-width:150px}
.yc-kt-table textarea{min-height:70px;font-size:.92rem}
.yc-auth{background:linear-gradient(180deg,var(--soft),#fff);padding:56px 0 72px}
.yc-auth-wrap{display:grid;grid-template-columns:minmax(0,460px) minmax(0,1fr);gap:48px;align-items:center}
.yc-auth-card{background:#fff;border:1px solid var(--line);border-radius:22px;padding:34px;box-shadow:var(--shadow)}
.yc-auth-card h1{font-size:1.8rem;margin:0 0 4px}
.yc-auth-card .yc-muted{margin-top:0}
.yc-auth-aside h2{font-size:1.4rem}
.yc-auth-aside{color:var(--muted)}
.yc-ticks{list-style:none;padding:0}
.yc-ticks li{padding-left:28px;position:relative;margin:10px 0;color:var(--ink-2)}
.yc-ticks li::before{content:'';position:absolute;left:0;top:4px;width:18px;height:18px;border-radius:50%;background:var(--mint) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M6 12l4 4 8-8' stroke='%230a1330' stroke-width='3' fill='none'/%3E%3C/svg%3E") center/12px no-repeat}
.yc-pw{position:relative}
.yc-pw input{padding-right:72px!important}
.yc-pw-toggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:var(--soft);border:1px solid var(--line);border-radius:8px;padding:6px 10px;font:inherit;font-size:.85rem;cursor:pointer;color:var(--ink)}
.yc-pw-toggle:focus-visible{outline:3px solid rgba(61,90,254,.4)}
@media (max-width:980px){
  .yc-layout-staff{grid-template-columns:1fr}
  .yc-col-side .yc-card{position:static}
  .yc-grid-3,.yc-grid-4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .yc-auth-wrap{grid-template-columns:1fr}
  .yc-auth-aside{display:none}
}
@media (max-width:640px){
  .yc-grid-2,.yc-grid-3,.yc-grid-4{grid-template-columns:1fr}
  .yc-card{padding:18px}
  .yc-auth-card{padding:24px}
  .yc-msg{max-width:100%}
  .yc-table thead{display:none}
  .yc-table:not(.yc-kt-table) tr{display:block;border-bottom:1px solid var(--line);padding:8px 0}
  .yc-table:not(.yc-kt-table) td{display:flex;justify-content:space-between;gap:12px;border:0;padding:5px 4px}
  .yc-table:not(.yc-kt-table) td[data-label]::before{content:attr(data-label);font-weight:700;color:var(--muted);font-size:.8rem}
  .yc-kt-table,.yc-kt-table tbody,.yc-kt-table tr,.yc-kt-table th,.yc-kt-table td{display:block;width:100%}
  .yc-kt-table td[data-label]::before{content:attr(data-label);display:block;font-weight:700;font-size:.8rem;color:var(--muted)}
}

/* 26.4.2: balance + services */
.yc-block{display:block}
.yc-ok-text{color:#05614c;font-weight:600}
.yc-balance .yc-pay{display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center;margin-top:6px}
.yc-balance .btn[disabled]{opacity:.55;cursor:not-allowed;transform:none;box-shadow:none}
.yc-services h2{font-size:1.05rem;line-height:1.4}
.yc-svc-table th[scope=row]{font-weight:600;min-width:220px}
.yc-svc-name{display:block}
.yc-num{white-space:nowrap}
.yc-svc-ceased{opacity:.65}
.yc-badge-svc-live{background:#dcfaf2;color:#05614c}.yc-badge-svc-pending{background:#e8ecff;color:#2a3fd6}
.yc-badge-svc-suspended{background:#fff4dc;color:#6b4500}.yc-badge-svc-ceased{background:#eceff5;color:#4a5570}
.yc-svc-edit-row td{padding-top:0}
.yc-svc-edit summary{cursor:pointer;color:var(--brand-dark);font-weight:600;padding:6px 0}
.yc-svc-edit[open]{background:var(--soft);border-radius:12px;padding:6px 14px 14px;margin:4px 0 8px}
.yc-svc-add{margin-top:14px}
.yc-end-form{margin-top:8px}
.yc-inline-form{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end}
.yc-inline-form .yc-field{margin:0;flex:0 1 360px}
@media (max-width:640px){
  .yc-table.yc-svc-table thead{display:none}
  .yc-table.yc-svc-table tr{display:block;border:1px solid var(--line);border-radius:14px;padding:12px 14px;margin:0 0 12px;background:#fff}
  .yc-table.yc-svc-table th[scope=row]{display:block;border:0;padding:0 0 8px;min-width:0;font-size:1.02rem}
  .yc-table.yc-svc-table td{display:flex;justify-content:space-between;gap:12px;border:0;padding:5px 0;text-align:right}
  .yc-table.yc-svc-table td[data-label]::before{content:attr(data-label);font-weight:700;color:var(--muted);font-size:.8rem;text-align:left}
  .yc-table.yc-svc-table tr.yc-svc-edit-row{border:0;padding:0;background:none}
  .yc-table.yc-svc-table tr.yc-svc-edit-row td{display:block;text-align:left}
}

/* ---- Knowledge (26.4.3) ---- */
.yc-kb-actions{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 18px}
.yc-kb-slug{display:flex;align-items:center;gap:6px}
.yc-kb-slug input{flex:1 1 auto;min-width:0}
.yc-kb-slug input[readonly]{background:var(--soft);color:var(--muted)}
.yc-kb-body{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.93rem!important;line-height:1.55}
.yc-md-toolbar{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 6px}
.yc-md-btn{font:inherit;font-size:.82rem;font-weight:600;padding:5px 10px;border:1.5px solid var(--line);border-radius:8px;background:#fff;color:var(--ink-2);cursor:pointer}
.yc-md-btn:hover{border-color:var(--brand);color:var(--brand)}
.yc-kb-preview{border:1px dashed var(--line);border-radius:var(--radius-sm);padding:18px 20px;background:#fff}
.yc-kb-preview h1.yc-kb-prev-title{font-size:1.6rem;margin:0 0 6px}
.yc-kb-prev-lead{color:var(--muted);font-size:1.05rem}
.yc-kb-preview h2{font-size:1.25rem;margin:22px 0 8px}
.yc-kb-preview h3{font-size:1.05rem;margin:18px 0 6px}
.yc-kb-preview blockquote,.yc-kb-spoken{margin:12px 0;padding:10px 14px;border-left:4px solid var(--mint);background:var(--soft);border-radius:0 8px 8px 0}
.yc-kb-preview pre{background:var(--navy);color:#e6ebf7;padding:12px;border-radius:8px;overflow:auto}
.yc-kb-preview code{background:var(--soft);padding:1px 5px;border-radius:5px;font-size:.9em}
.yc-kb-preview pre code{background:none;padding:0}
.yc-dl-1{flex-direction:column;gap:10px}
.yc-kb-workflow form{margin:0 0 14px}
.yc-kb-workflow h3{font-size:.95rem;margin:16px 0 6px}
.yc-kb-self{border:1.5px solid var(--sun);border-radius:var(--radius-sm);padding:10px 12px;margin:0 0 12px;background:#fffaf0}
.yc-kb-self .yc-alert{margin:0 0 8px}
.yc-kb-danger summary{cursor:pointer;color:var(--muted);font-weight:600;font-size:.9rem}
.yc-kb-danger form{margin-top:8px}
.yc-kb-lint-err{color:#8a1c1c}
.yc-kb-token{display:block;margin-top:6px;padding:8px 10px;background:#fff;border:1px solid var(--line);border-radius:8px;overflow-wrap:anywhere;font-size:.9rem}
.yc-kb-diff table.diff{width:100%;border-collapse:collapse;table-layout:fixed;font-size:.88rem;margin:0 0 14px}
.yc-kb-diff table.diff td,.yc-kb-diff table.diff th{padding:4px 8px;vertical-align:top;overflow-wrap:anywhere;white-space:pre-wrap}
.yc-kb-diff table.diff thead th{text-align:left;background:var(--soft)}
.yc-kb-diff td.diff-deletedline{background:#fdecec}
.yc-kb-diff td.diff-addedline{background:#e9f9f1}
.yc-kb-diff del{background:#f7c6c6;text-decoration:line-through}
.yc-kb-diff ins{background:#bdebd4;text-decoration:none}
.yc-kb-diff col.content{width:auto}
.yc-kb-ticket .yc-inline-form{display:inline}
.yc-linkbtn{background:none;border:0;padding:0;color:var(--brand);text-decoration:underline;cursor:pointer;font:inherit;font-size:.85rem}
.yc-kb-deflect h2{margin-bottom:4px}
.yc-kb-deflect-row{display:flex;gap:10px}
.yc-kb-deflect-row input{flex:1 1 auto;min-width:0;padding:11px 13px;border:1.5px solid var(--line);border-radius:var(--radius-sm);font:inherit;font-size:1rem;background:#fff;color:var(--ink);box-sizing:border-box}
.yc-kb-deflect-row input:focus{outline:3px solid color-mix(in srgb,var(--brand) 35%,transparent);outline-offset:1px;border-color:var(--brand)}
@media (max-width:640px){.yc-kb-deflect-row{flex-direction:column}.yc-kb-actions .btn{flex:1 1 auto}}

/* 26.4.4: navigation with submenus (uses existing theme tokens only; brand palette is not applied) */
.yc-subnav{position:relative;z-index:20}
.yc-subnav ul.yc-nav-l1{overflow:visible}
.yc-subnav .yc-has-dd{position:relative;display:flex;align-items:stretch}
.yc-dd-toggle{background:none;border:0;padding:0 8px 0 0;margin-left:-8px;cursor:pointer;color:var(--ink-2);display:flex;align-items:center}
.yc-dd-toggle::after{content:'';width:7px;height:7px;border-right:2px solid currentColor;border-bottom:2px solid currentColor;transform:rotate(45deg) translateY(-2px)}
.yc-dd-toggle:focus-visible{outline:3px solid rgba(61,90,254,.4);border-radius:6px}
.yc-subnav ul.yc-dd{display:none;position:absolute;top:100%;left:0;min-width:220px;flex-direction:column;gap:0;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 32px rgba(11,22,48,.12);padding:6px;overflow:visible}
.yc-subnav ul.yc-dd a{border:0;padding:9px 12px;border-radius:8px;font-weight:500;white-space:nowrap}
.yc-subnav ul.yc-dd a:hover,.yc-subnav ul.yc-dd a:focus-visible{background:var(--soft)}
.yc-has-dd:hover>ul.yc-dd,.yc-has-dd:focus-within>ul.yc-dd,.yc-has-dd.yc-open>ul.yc-dd{display:flex}
.yc-nav-l2{background:var(--soft);border-top:1px solid var(--line)}
.yc-subnav .yc-nav-l2 ul{gap:2px}
.yc-subnav .yc-nav-l2 a{padding:9px 12px;font-size:.88rem;font-weight:500;border-bottom-width:2px}
@media (max-width:820px){
  .yc-subnav ul.yc-nav-l1{overflow-x:auto}
  .yc-dd-toggle,.yc-subnav ul.yc-dd{display:none!important}
}

/* customers: narrower search with New Customer alongside */
.yc-cust-bar{display:flex;gap:16px;align-items:stretch;margin:0 0 20px}
.yc-cust-bar .yc-cust-search{flex:0 1 75%;margin:0}
.yc-cust-new{flex:0 0 auto;display:flex;align-items:flex-end;padding-bottom:25px}
.yc-btn-field{min-height:47px;display:inline-flex;align-items:center;white-space:nowrap}
.yc-empty{text-align:center;padding:40px 24px}
.yc-empty h2{margin-bottom:8px}
.yc-empty p{max-width:56ch;margin:6px auto}
@media (max-width:820px){
  .yc-cust-bar{flex-direction:column;gap:12px}
  .yc-cust-bar .yc-cust-search{flex:1 1 auto}
  .yc-cust-new{padding:0}
  .yc-cust-new .btn{width:100%;justify-content:center}
}

/* admin shell */
.yc-crumbs{font-size:.88rem;color:var(--muted);margin:0 0 12px}
.yc-crumbs a{color:var(--brand-dark)}
.yc-tabs{margin:0 0 20px;border-bottom:1px solid var(--line)}
.yc-tabs ul{list-style:none;margin:0;padding:0;display:flex;gap:4px;overflow-x:auto}
.yc-tabs li{flex:0 0 auto}
.yc-tabs a{display:block;padding:10px 14px;text-decoration:none;color:var(--ink-2);font-weight:600;border-bottom:3px solid transparent;font-size:.92rem}
.yc-tabs a[aria-current=page]{color:var(--brand);border-bottom-color:var(--brand)}
.yc-admin-card h2 a{text-decoration:none;color:var(--ink)}
.yc-admin-card h2 a:hover{color:var(--brand)}
.yc-admin-links{list-style:none;margin:10px 0 0;padding:0;display:flex;flex-wrap:wrap;gap:6px 14px}
.yc-admin-links a{font-weight:600;font-size:.92rem}
.yc-pager{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin:12px 0}
.yc-pager a,.yc-pager span{padding:6px 11px;border:1px solid var(--line);border-radius:8px;text-decoration:none;font-size:.9rem}
.yc-pager [aria-current]{background:var(--brand);color:#fff;border-color:var(--brand)}
.yc-onetime code{display:inline-block;font-size:1.25rem;letter-spacing:.06em;padding:8px 14px;margin:4px 0 8px;user-select:all}
.yc-danger-zone{border-color:#f5b5b5}
.yc-danger-zone h2{color:#7a1010}
.yc-placeholder{border-style:dashed;background:var(--soft)}
.yc-matrix th,.yc-matrix td{text-align:center}
.yc-matrix th[scope=row]{text-align:left}
.yc-matrix select{width:auto;min-width:80px}
.yc-sla-table input[type=text]{max-width:140px}
.yc-hours input[type=time]{padding:8px 10px;border:1.5px solid var(--line);border-radius:var(--radius-sm);font:inherit}
.yc-cat-child th{padding-left:28px;font-weight:500}
.yc-cat-top th{font-weight:700}

/* brand palette display (swatches show stored colours inline; nothing here restyles the site) */
.yc-pal-head-row{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;align-items:flex-start}
.yc-pal-export{display:flex;gap:8px;flex-wrap:wrap}
.yc-pal-jump{display:flex;flex-wrap:wrap;gap:6px 14px;font-size:.9rem;margin:0 0 16px}
.yc-swatches{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:14px}
.yc-swatch{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#fff}
.yc-swatch-chip{height:84px;display:flex;align-items:flex-end;padding:8px 10px;font-weight:700;font-size:.85rem;font-family:ui-monospace,Menlo,Consolas,monospace}
.yc-swatch-meta{padding:8px 10px;font-size:.82rem;display:flex;flex-direction:column;gap:3px}
.yc-swatch-meta code{font-size:.75rem;overflow-wrap:anywhere}
.yc-scales{display:grid;gap:14px}
.yc-scale h3{margin:0 0 6px;font-size:.95rem}
.yc-scale-row{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(11,minmax(0,1fr));border-radius:10px;overflow:hidden;border:1px solid var(--line)}
.yc-scale-row li{min-height:62px;padding:6px 4px;display:flex;flex-direction:column;justify-content:flex-end;font-size:.68rem;font-family:ui-monospace,Menlo,Consolas,monospace;line-height:1.3}
.yc-scale-step{font-weight:700}
.yc-scale-row li.yc-anchor{box-shadow:inset 0 0 0 3px currentColor}
.yc-theme-prev{margin:0;border:1px solid;border-radius:14px;overflow:hidden}
.yc-tp-hero{padding:18px 20px;display:flex;flex-direction:column;gap:4px}
.yc-tp-eyebrow{font-size:.7rem;text-transform:uppercase;letter-spacing:.14em;font-weight:700;opacity:.85}
.yc-tp-title{font-size:1.2rem}
.yc-tp-body{padding:16px 20px;display:flex;flex-direction:column;gap:10px}
.yc-tp-card{border:1px solid;border-radius:12px;padding:14px}
.yc-tp-card p{margin:6px 0}
.yc-tp-btn{display:inline-block;padding:8px 14px;border-radius:999px;font-weight:700;font-size:.85rem;margin:4px 6px 0 0}
.yc-tp-alert{border:1px solid;border-radius:10px;padding:8px 12px;font-size:.85rem}
.yc-tp-chips{display:flex;flex-wrap:wrap;gap:6px}
.yc-tp-chips span{padding:3px 10px;border-radius:999px;font-size:.75rem;font-weight:700}
@media (max-width:640px){
  .yc-scale-row{grid-template-columns:repeat(6,minmax(0,1fr))}
  .yc-scale-hex{display:none}
  .yc-swatches{grid-template-columns:repeat(2,minmax(0,1fr))}
  .yc-matrix,.yc-matrix tbody,.yc-matrix tr{display:block}
  .yc-table.yc-matrix td{justify-content:space-between}
  .yc-cat-child th{padding-left:4px}
}
.yc-form input[type=tel],.yc-form input[type=time]{width:100%;padding:11px 13px;border:1.5px solid var(--line);border-radius:var(--radius-sm);font:inherit;font-size:1rem;background:#fff;color:var(--ink);box-sizing:border-box}
.yc-form input[type=tel]:focus,.yc-form input[type=time]:focus{outline:3px solid rgba(61,90,254,.35);outline-offset:1px;border-color:var(--brand)}
.yc-jt-del{margin-top:8px}
/* 26.4.6 Email to ticket: red/amber/green status, mailbox cards, attachments, quarantine */
.yc-rag{display:inline-flex;align-items:center;gap:8px;font-weight:700;font-size:.95rem}
.yc-rag-dot{width:12px;height:12px;border-radius:50%;background:#8c8f94;box-shadow:0 0 0 3px rgba(140,143,148,.18);flex:none}
.yc-rag-green .yc-rag-dot{background:#0a9e5c;box-shadow:0 0 0 3px rgba(10,158,92,.18)}.yc-rag-green{color:#05614c}
.yc-rag-amber .yc-rag-dot{background:#e8a200;box-shadow:0 0 0 3px rgba(232,162,0,.2)}.yc-rag-amber{color:#6b4500}
.yc-rag-red .yc-rag-dot{background:#d61f3a;box-shadow:0 0 0 3px rgba(214,31,58,.18)}.yc-rag-red{color:#8a0f0f}
.yc-rag-grey{color:#4a5570}
.yc-stat-rag{font-size:1rem}
.yc-mailbox-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 16px;margin-bottom:8px}
.yc-mailbox-head .yc-h2{margin:0;word-break:break-all}
.yc-mailbox .yc-inline-form{margin-top:10px}
.yc-pw-change legend{font-weight:700}
.yc-badge-email{background:#f5e6ff;color:#5b1a8a}
.yc-attachments{list-style:none;margin:10px 0 0;padding:8px 0 0;border-top:1px dashed var(--line,#dfe3ec);display:grid;gap:4px;font-size:.9rem}
.yc-attachments li::before{content:"\1F4CE  "}
.yc-quarantine td small{max-width:46ch}
.yc-q-actions{white-space:nowrap}
.yc-q-actions .yc-inline-form{display:inline-block;margin:2px 0}
@media (max-width:720px){.yc-q-actions{white-space:normal}.yc-email-summary{grid-template-columns:1fr}}
/* 26.4.6 Staff Portal chrome: internal banner + minimal staff header (customer header/menus hidden by the theme) */
.yc-staff-banner{font-size:.9rem;line-height:1.45;padding:9px 0;text-align:center}
.yc-staff-banner .wrap{display:block}
.yc-staff-banner-info{background:#e8ecff;color:#1d2a6b}
.yc-staff-banner-warning{background:#fff1c7;color:#5a3d00}
.yc-staff-banner-outage{background:#c8102e;color:#fff}
.yc-staff-banner-outage strong{color:#fff}
.yc-staff-banner-tag{display:inline-block;margin-left:8px;padding:1px 8px;border-radius:999px;font-size:.72rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;background:rgba(0,0,0,.1)}
.yc-staff-banner-outage .yc-staff-banner-tag{background:rgba(255,255,255,.22)}
.yc-staff-banner-preview{border-radius:10px;padding:10px 14px;text-align:left}
.yc-staff-header{position:sticky;top:0;z-index:50;background:#0a1330;color:#fff;border-bottom:1px solid rgba(255,255,255,.08)}
.yc-staff-header-inner{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:60px}
.yc-staff-brand{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none}
.yc-staff-brand svg{width:34px;height:34px;flex:none}
.yc-staff-brand-text{display:flex;flex-direction:column;line-height:1.15}
.yc-staff-brand-text b{font-size:1rem;font-weight:800}
.yc-staff-brand-text small{font-size:.72rem;letter-spacing:.08em;text-transform:uppercase;color:#9fb0e0}
.yc-staff-user{display:flex;align-items:center;gap:14px;font-size:.9rem}
.yc-staff-user-name{color:#cfd6ea}
.yc-staff-link{color:#cfd6ea;text-decoration:none}.yc-staff-link:hover,.yc-staff-link:focus{color:#fff;text-decoration:underline}
.yc-staff-logout{background:#fff;color:#0a1330;border-color:#fff}
.yc-staff-chrome .site-footer{padding-top:8px}
.yc-staff-chrome .site-footer .footer-legal{margin-top:0;border-top:0}
.yc-code{background:#0a1330;color:#e3e8f2;border-radius:10px;padding:12px 14px;overflow-x:auto;font-size:.8rem;line-height:1.5;white-space:pre}
@media (max-width:600px){.yc-staff-user-name,.yc-staff-link{display:none}.yc-staff-brand-text b{font-size:.92rem}.yc-staff-banner{font-size:.82rem;text-align:left}}
.yc-email-rules{margin:0;padding-left:1.2em;display:grid;gap:8px;line-height:1.55}
.yc-staff-chrome .yc-subnav-out{display:none}

/* 26.4.7 prospects, date of birth */
.yc-badge-info{background:#e8ecff;color:#2a3fd6}
.yc-badge-p-new{background:#e8ecff;color:#2a3fd6}.yc-badge-p-contacted{background:#e6f4ff;color:#0b4f8a}.yc-badge-p-qualified{background:#dcfaf2;color:#05614c}
.yc-badge-p-unqualified{background:#f1f1f4;color:#4a4a57}.yc-badge-p-converted{background:#dcfaf2;color:#05614c}.yc-badge-p-lost{background:#ffe1e1;color:#8a0f0f}
.yc-dob small{display:block;margin-top:4px}
.yc-pre{white-space:normal;margin:0}
.yc-subcard{border:0;padding:0;margin:0}
.yc-subcard h2{font-size:1rem;margin:12px 0 4px}
/* 26.4.7: ticket list views (Open | Resolved | Closed | All) */
.yc-ticket-views .yc-count{display:inline-block;min-width:1.6em;padding:0 6px;margin-left:4px;border-radius:999px;background:var(--soft,#eef1fb);color:#3b4256;font-size:.78em;font-weight:600;text-align:center}
.yc-ticket-views a[aria-current=page] .yc-count{background:#3d5afe;color:#fff}
/* 26.4.7: Add mailbox, routing rules, email templates */
.yc-actions-top{margin:0 0 16px;display:flex;gap:8px;flex-wrap:wrap}
.yc-pair{display:flex;gap:6px}.yc-pair select{flex:1;min-width:0}
.yc-span-2{grid-column:span 2}
@media (max-width:760px){.yc-span-2{grid-column:auto}}
.yc-danger{color:#a11f1f!important}
.yc-mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.9rem;line-height:1.5}
.yc-tpl-grid{align-items:start}
.yc-ph dt code{background:#eef1fb;color:#2a3fd6;padding:1px 6px;border-radius:5px;font-size:.85rem}
.yc-email-frame{border:1px solid #e3e7f1;border-radius:12px;background:#fff;padding:18px 20px;box-shadow:0 6px 18px -12px rgba(10,19,48,.25)}
.yc-email-html{font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.55;color:#14182b;word-break:break-word}
.yc-email-text{white-space:pre-wrap;word-break:break-word;max-height:520px;overflow:auto}
.yc-h3{font-size:1rem;margin:0 0 8px}
.yc-ph dt{text-transform:none;letter-spacing:0}