Support

Two things, for homes and businesses: full fibre (FTTP) broadband and digital phone (VoIP). For businesses, digital phone includes hosted cloud phone systems and SIP trunks.

In most cases, yes, and number porting is free for homes and businesses. Tell us your number and current provider and we’ll arrange the move and agree a switch date with you.

The UK’s old analogue phone network (the PSTN) is being retired and landline calls are moving to digital lines that run over broadband. Read our Digital Switchover guide for more.

No. Our digital phone can be bought on its own and works over any provider’s broadband, for homes and businesses. You can also bundle it with our full fibre if you’d like everything in one place.

Yes. You can port your landline number to the Your Communications VoIP app, free, and make and receive landline calls on your smartphone over mobile data or Wi-Fi.

Many corded and cordless phones work with a digital line by plugging into your router’s phone port. If yours doesn’t, we’ll advise on alternatives.

Digital phones need power. If you rely on your landline, for example because you have no mobile signal or use a telecare device, please tell us so we can make sure you can still reach emergency services during a power cut.

Check with the company that supplies or monitors the device whether it works over a digital line, and tell us about it when you switch so we can plan around it.

Full fibre, or FTTP (fibre to the premises), runs fibre optic cable all the way to your home or business rather than switching to copper at a street cabinet.

Use our availability page. Our instant checker is coming soon; for now, send us your postcode and we’ll check for you.

We’re preparing to launch, and the plans on this site show example pricing only. Final prices will be confirmed before launch.

We want to put things right. See our Complaints Code for how to raise a complaint and what happens next.