Price Guide
This guide lists the prices and charges for the services we sell directly. You’ll get your contract summary before you order. It and your order confirmation show the prices for your plan. Our Terms and Conditions explain when each charge applies.
Full Fibre broadband
| Plan | Plan speed | Monthly price |
|---|---|---|
| Fibre Essential | 150 Mbps | £53 |
| Fibre Plus | 500 Mbps | £73 |
| Fibre Max | 900 Mbps | £83 |
- Contract: 18-month minimum term.
- Your price is fixed for your whole 18-month contract.
- Set-up fee: £0.
- Standard installation: free.
- Router: lent to you free of charge.
- All plans are unlimited.
Extras
| Extra | Price |
|---|---|
| Static IP address | £5 a month |
| Routed IP block, on request | £15 a month |
Home Phone Essentials
| Plan | Monthly price | Contract |
|---|---|---|
| Home Phone Essentials (with any broadband), pay as you go calls | £5.99 | 1-month rolling |
Home Phone Essentials includes:
- one UK landline phone number, free
- free number porting
- no set-up fee (£0.00)
- no included minutes: you pay only for the calls you make.
Home Phone Essentials call charges
| Calls | Price |
|---|---|
| UK landlines (01, 02 and 03) and UK mobiles (07), but not 070 or 076 numbers | 10p a minute, charged per second, with no connection charge |
| Freephone numbers starting 080 and 116 | Free |
| 999 and 112 emergency calls | Free, from the phone or adapter plugged into your home digital phone service |
| Other numbers, including 09, 118 and international | Barred for now. We’ll let you know when they’re available, with prices shown before you can use them. |
Talk 1000 digital phone
| Plan | Monthly price | Contract |
|---|---|---|
| Talk 1000 with our broadband | £9.99 | Same 18-month contract as your broadband |
| Talk 1000 on its own (with any broadband connection) | £14.99 | 1-month rolling |
If you take Talk 1000 with our broadband, your phone and broadband share one 18-month contract.
Talk 1000 includes:
- 1,000 minutes a month to UK landlines (01, 02 and 03) and UK mobiles (07), but not 070 or 076 numbers
- up to 500 of these to mobiles, 300 to 03
- one UK phone number
- free number porting.
Call charges
| Calls | Price |
|---|---|
| UK landlines and mobiles, after your 1,000 minutes are used | 10p a minute |
| 999 and 112 emergency calls | Free. From your home digital phone, we connect the call. From our mobile app, the call is passed to your mobile’s own dialler and SIM, and your mobile network connects it free. |
VoIP App only
| Service | Price |
|---|---|
| VoIP App only (Talk 1000) | £14.99 a month, 1-month rolling, no set-up fee. 1,000 UK minutes (up to 500 of these to mobiles, 300 to 03). Then 10p a minute, charged by the second. Other numbers barred until priced. |
| 999 and 112 from the VoIP app | Free. The app passes the call to your mobile’s own dialler, and your mobile network connects it using your SIM. |
Payment and account charges
| Charge | Price |
|---|---|
| Late payment fee, home customers | £5 |
| Late payment fee, business customers | £10 |
| Restarting your service after a suspension | Free |
| Reconnecting your service after a full disconnection | £49, plus a new contract on our standard minimum term |
| Itemised bill | Free |
| Bills in large print, Braille or audio | Free |
We may charge a late payment fee if a payment is still missing after we have tried to collect it. We always warn you before we suspend any service. If you are finding it hard to pay, please talk to us. We can help.
Equipment and visit charges
| Charge | Price |
|---|---|
| Missed engineer appointment | £60 |
| Engineer visit where the fault is in your own equipment or wiring (only if you agree before the visit) | £120 including the first hour, then £27.50 per half hour. Evenings and Saturdays: £147 including the first hour. Sundays: £174 including the first hour. |
| Returns pack for your router | Free |
Missed appointments: You can change or cancel an engineer appointment for free up to 24 hours before. If you cancel later, or no one aged 18 or over is there to let the engineer in, we may charge £60 to cover our costs. We won’t charge if there’s a genuine emergency, or if we missed the appointment.
Site visits: we only charge for a visit when the fault is in your own equipment or wiring, and only if you agree to the charge before the visit.
Early exit charges
If you leave during your 18-month minimum term, you pay the monthly charges left in it. We take off any costs we save because you have left. You don’t pay this if you:
- cancel within the 14-day cooling-off period
- leave because we make a change to your contract that is not to your benefit
- leave because your speed stays below your minimum guaranteed speed and we can’t fix it within 30 days.
Automatic compensation
We pay home customers automatic compensation in line with Ofcom’s automatic compensation scheme. You don’t need to ask for it. The current amounts are:
| What happened | Compensation |
|---|---|
| Your service stopped working and is not fixed two full working days after you reported it | £10.34 for each calendar day it is not fixed |
| An engineer missed an appointment, or it was cancelled with less than 24 hours’ notice | £32.31 for each missed appointment |
| Your new service didn’t start on the date we promised | £6.46 for each calendar day of delay |
The scheme’s amounts go up each year with inflation. If your broadband and phone both stop working at the same time, you get one payment. We pay compensation as a credit on your bill, within 30 days.
Questions
Call us on 0330 350 2880 or email hello@yourcommunications.net. You can ask to speak to a person at any time.
