Your contract summary
Here are the main facts about your phone plan in one place, so you can compare it with other offers. The fine print is in our Terms and Conditions.
Your Communications is a trading name of Telqaris Limited, company number 17131169. 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB. Phone 0330 350 2880. Email hello@yourcommunications.net.
Services and equipment
- Home Phone Talk 1000: a digital phone line that works over your broadband. 1,000 minutes a month to UK landlines (01, 02, 03) and UK mobiles (07, not 070 or 076). Of those, a maximum of 500 can be to mobiles and 300 to 03 numbers. Unused minutes don't roll over.
- One UK phone number. Keep your existing number (we move it to us for free; our staff arrange it by hand, and it usually takes a few working days) or get a new number with the area code you choose.
- Service address: the address you give us. We give it to the emergency services if you call 999 or 112.
- We lend you a phone adapter. It stays ours. Please send it back within 30 days of your service ending, using the free return bag we send you.
- You can add our VoIP app to your plan for To be confirmed a month.
- To protect you, international calls and numbers starting 09, 118, 070, 084 and 087 are barred. We'll lift a bar free of charge if you ask.
- To protect you from unexpectedly high bills, we set a sensible spending limit on calls. We'll let you know if you're getting close, and you can ask us about it any time. Our price guide shows the limits.
Price
| Home Phone Talk 1000 | £14.99 a month |
|---|---|
| Phone set-up and delivery | £9.99, one-off. It covers setting up your line and posting your adapter. It isn't a charge for the adapter. |
| Phone adapter | Lent free with your phone plan |
Your phone price is fixed for your whole 12-month contract. You pay your monthly charge one month in advance, by Direct Debit. You pay the set-up and delivery charge once, before your service starts.
Other charges you might pay: a late payment fee of £5. Equipment not returned within 30 days of your service ending, or returned damaged: phone adapter £49.99, falling to £24.99 after 2 years. We refund the charge if the equipment reaches us within 60 days of the charge. You won't pay for normal wear and tear.
Call charges: Calls outside your allowance cost 10p a minute to UK landlines and 10p a minute to UK mobiles. All other rates are in our price guide.
Duration, renewal and termination
- Minimum term: 12 months, starting on the day your service goes live.
- Go-live: at least 3 working days after your payment reaches us, and up to 60 days ahead. Working days are Monday to Friday, except bank holidays in England and Wales. You choose the date when you order.
- Changing your mind: You can cancel within 14 days of your order for any reason. We'll refund the £9.99 set-up and delivery charge in full. If you asked us to start your service within those 14 days, we'll only charge for the days you've used. We'll send you a free return bag for the adapter. Please send it back within 30 days.
- Before your contract ends: we'll contact you 10 to 40 days before your minimum term ends to tell you what you'll pay afterwards and show you our best deals.
- After your minimum term: your contract carries on month by month and you can leave at any time with 30 days' notice, with no exit charges.
- Leaving early: if you leave during your minimum term, you pay the monthly charges left in it, less the costs we save because you've left (To be confirmed). You don't pay this if we make a change that isn't to your benefit.
- Leaving us: you can take your phone number to another provider.
Features for end-users with disabilities
- Relay UK: if you have a hearing or speech impairment, you can call us by dialling 18001 before our number.
- Accessible formats: you can get this summary, your contract and your bills in large print, Braille or audio, free of charge.
Other relevant information
999 calls and power cuts: you can call 999 and 112 free. Digital phones need mains power and a working internet connection, so in a power cut your phone won't work unless you have a battery back-up. If you rely on your landline, for example because you have no mobile signal or use a telecare alarm, tell us and we'll give you a free solution that lets you call 999 for at least one hour in a power cut. We give the emergency services the address above. Always be ready to tell the operator where you are.
Complaints: call 0330 350 2880, email hello@yourcommunications.net, or see our Complaints Code.
Independent dispute service: Your Communications is a member of the Communications Ombudsman, an independent dispute service approved by Ofcom. Your Communications is a trading name of Telqaris Limited (company number 17131169). If your complaint isn't sorted out within six weeks, or we send you a deadlock letter, you can take it to the Communications Ombudsman for free. Visit www.commsombudsman.org or call 0330 440 1614.